It's that time of year where I am printing general ledgers, capital asset reports, etc. Whether the report is printed on paper or exported as a pdf, there are these random page breaks inserted for no reason that I can understand, making reports that can fit on one page move to two pages, and long reports like a general ledger for the entire year take up way more pages than they need to, and no rhyme or reason for a page to end with tons of blank space left to fill, and the info to start again on a new page - it's often in the middle of the same account. For example, I have an account where there is a $3.00 charge every month, so 12 transactions to print for that account for the year. The first month's transaction comes at the end of a page under the previous account's info, as one would expect it to. Then there is a subsequent page where 2 months' transactions show up, taking up about 1/5th of a page of paper, and the rest (4/5ths) of the paper is blank. Then the remaining 9 months show up on the next page, where the following accounts continue after them as they should. This has been an ongoing problem for all the years I've used this web based program. It is wasteful, silly, and looks completely unprofessional. It is happening across many types of reports. I am embarrassed to pass on reports that look like this to those who need to review my financial information.
Hey Lisa, I noticed our Support team hasn't reached out yet, my apologies. I'm assuming that my message just got lost in the business of busy season. Not an excuse though so I've re-tagged them and will follow up again to ensure that it was completed. I did talk with one of our developers about this and they have logged a bug for investigation and one of them suggested that if you set your per page option to ALL, that should eliminate the page breaks. Please give that a try while you wait for someone from the support team to reach out for troubleshooting. Thanks for responding with that extra context!!
Hi Lisa, Thank you for sending in this message. That's definitely not the user experience I would expect either and I'm a bit concerned that this is the first I'm hearing about this since you report this has been an issue for your entire experience using the software. We have a bug reporting process that we need to follow so I'm going to ask our Support team to reach out to you to collect some additional information and we'll do some investigations to figure out why this is happening with your account.