Under current parameters Withdrawal transactions cannot be negative and a Debit entry must be used. This makes makes Refunds to a specific Expense account impossible and you have to put a Refund into some other Income account.
Guest
In order to enter a refund, you will need to set the transaction type to Deposit. You will then be able to enter an Expense line with a negative value and save the transaction. This will remove the charge from the credit card and decrease your expense account balance. If you need assistance with this entry, please contact our customer care centre and they will be happy to help!
Agreed! It messes with the income side of things as a negative expense is not income... additionally it also skews my HST return as I did not collect the HST that I am "returning" with the good
Yeah this is very frustrating. Please fix asap.